Positive Quote: “One of the true tests of leadership is the ability to recognize a problem before it becomes an emergency.” – Arnold H. Glasgow
I dislike fire drills, they seem to get the adrenaline pumping and take over as the most important thing going on, tabling other ‘stuff’. Now I am not saying drills don’t have a purpose, such as disaster recovery (DR) exercises, tornado, and true fire drills. The ones that get me are the fire drills that are more like escalated issues that have multiplied and gotten out of hand.
At my prior employer we used to have to assemble a war room for major issues that if caught earlier would have been easier to remediate and would have caused less impact to customers. No one likes to be caught by surprise and sometimes these issues surprised some people.
It is hard to know what you should be monitoring as there are KPIs (Key Performance Indicators) and metrics for just about everything. I think it is about knowing your business. Once you know what you should measure, the next step is to know how to monitor it. For me, this is what stops a problem from becoming an emergency, much less a crisis or disaster.
I know people who each have different methods of keeping up with problems, from balanced score cards to daily/weekly touch points. Ultimately, you have to remember and monitor things before they go south (and not in a good way). Maybe that is why I like this quote so much… it helps keep me grounded and know that not everything works on auto pilot, you have to step in and stir the pot once in a while (too many euphemisms ? )
What do you think of this quote and concept?
I hope everyone has a great Thursday.