“Surround yourself with people who are going to motivate and inspire you.” – Charles M. Marcus

Positive Quote: “Surround yourself with people who are going to motivate and inspire you.” – Charles M. Marcus

 

This quote sounds so simple, yet it is far from simple. Surrounding yourself with people who inspire you, what does that mean and what does that look like?

 

For me, it means I spend less time, if any, with those that are so negative they bring me down. It also means I try to do things to surround myself with positivity. I’ll never be a Mother Teresa….yet, I can volunteer at organizations that help others. By being a part of trying to help in this small way, I can surround myself with a positive outlook. I can be inspired by those organizations that make every penny count and do so much to help others. I can surround myself with good authors whose words resonate with me.

 

What do you think of this quote?

 

Have a marvelous Monday and ask yourself, ‘Who do you surround yourself with?’

 

Priscilla

 

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Positive Quote – Are you Clever, Wise, or Both?

Positive Quote: “You can tell whether a man is clever by his answers. You can tell whether a man is wise by his questions.” – Mahfouz Naguib

 

This quote called out to me today. Being clever, being wise, or both? Not everything is cut and dry. Some things are more complex and more often than not you don’t know what you may find until you ask questions. Asking questions deepens understanding.

 

I have a simple yet in hindsight funny example. This is not meant to portray wisdom, yet is meant to portray the importance of questions. It had to be in the late 90’s when I was an IT help desk analyst. I received a phone call from a cashier at one of the stores we supported. This cashier was having a hard time completing a transaction. The register was giving her an error to call in for approval of the credit card. The cashier tried to call it in for approval, yet was not getting any response. Now, I could have given her the instructions of call x number, follow the prompts, and use that code given on the phone to complete the transaction and if no code given then they can’t complete the transaction and the customer has to use another form of payment. However, I could tell that this cashier was struggling and getting frustrated. So, instead of following the standard procedure, I deviated. I slowed down and really listened to what was not being said and took pains to not assume the direction I was giving was being followed. To make the story short, when the cashier called the toll free number to get the authorization code, and the automated system prompted the cashier to enter in the credit card number, instead of entering it on the telephone keypad, they were entering it on the cash register keypad. Therefore, the telephone automation kept asking for it and the cashier thought they were entering it in. Once we got that unraveled the cashier was able to obtain authorization and the customer was able to leave. If I had just provided answers without questioning further, who knows how the end result would have turned out.

 

What do you think of this quote?

 

Have a marvelous Friday.

 

Priscilla

“Man’s mind, once stretched by a new idea, never regains its original dimensions.” – Oliver Wendell Holmes

Positive Quote: “Man’s mind, once stretched by a new idea, never regains its original dimensions.” – Oliver Wendell Holmes

 

In love this quote. It helps reinforce for me that the experiences, ideas, new things we are exposed to help stretch us in new ways and that once we have been exposed to these new thoughts, ideas, and experiences, we are never the same. We don’t go back to a time we did not experience something, it becomes part of the fabric of who we are and it is a part of us when we go forward and deal with issues, have conversations, and interact with others.

 

I like to mentally picture what my mind could look like as it stretches…is there a virtual filing cabinet in my brain? How will my brain catalog the new idea, will it merge with others and possibly change my opinions on other areas? Will it create a new baseline of thinking? Will it motivate me to learn more and stretch my thinking? I don’t know. What I do know is that I don’t ever want to stop learning and growing, experiencing new things, new ideas, and getting to know people who are not like me to help me continue evolving into a future me.

 

The person I am today is not the person I will be in 5 years and is not the person I was 5 years ago. I like that thought.

 

What do you think of this quote?

 

Have a fabulous Thursday and here is to being open to new experiences, thoughts, and ideas.

 

Priscilla

“Poise in the face of paradox is a key not only to effectiveness, but to sanity in a rapidly changing world.” – Michael J. Gelb

Positive Quote: “Poise in the face of paradox is a key not only to effectiveness, but to sanity in a rapidly changing world.” – Michael J. Gelb

 

Paradox, one would think this is something rarely experienced. Yet, when you work in an operational type environment, it can become more often seen. I agree with this quote in that poise is essential as well as reinforcing a level of saneness.

 

As an example, many years ago, back when I was a team lead in a help desk environment, there was a store in Michigan where the outside register receipt printers (which had been replaced with thermal printers – I am aging myself) were randomly printing strange characters, partial receipts, and just gibberish, yet at different times of day, and sometimes would skip a day or two, it seemed random. Logically, that wasn’t supposed to happen. Weeks pass, more hands are in the pot trying to figure out what and why this was happening. No other stores were having the same issue. If you swapped a printer with one from inside the store, then that one started doing it to, yet the moved one inside stopped having the issue. Perplexing was an understatement. I was asked, along with a peer, to travel from NC to the store to see if we could see or determine anything. Vendors joined us onsite, we had a troop of people trying to see if it was some type of cyber hack or something. After a few days onsite, we were able to isolate the issue. Long story shorter…. The angle of the sun was hitting sensors in a certain way triggering the issue. Since the sun angle is not the same every day due to other weather elements like clouds, it made it hard to troubleshoot remotely. My peer and I went home, back to NC and the vendor experts got to work, getting a fix in place for the receipt printers.

 

What did I learn from this…. I learned that part of being calm and poised is accepting that you don’t know what you don’t know. You go through all options to eliminate what the issue cannot be to determine where it could be, no matter how insane or obscure. Then you weigh whether locating a solution is worth the investment of time and resources. In the case above, since war driving was something getting more attention, we (as a company) erred on the side of caution

 

That is something I do miss about that particular job, I loved traveling across the country to different stores, sometimes for issues (earlier in my career) and later in my career it was for walk-throughs to meet the leadership, see how we (our dept) was doing, and how we could improve or for offsite vendor update meetings.

 

As you can see, I enjoy this quote greatly. Life is full of things that don’t quite make sense on the surface…how one chooses to react and handle the chaos and paradox of life makes all the difference in the world.

 

What do you think of this quote?

 

Have a marvelous Wednesday.

Priscilla